WebAI search Built to Be Found The renter site, rebuilt around conversational search. 
Hello,
I'm Zhen.
Product designer with 10+ years of experience
Currently Product Design Lead at Tripalink
Shipping AI-native products for fast-growing teams
Selected work
06cases WebAI search Built to Be Found The renter site, rebuilt around conversational search. 
UX designOnboarding Global Onboarding Teaching a US-only platform to feel global. 
Enterprise UX Portable Configurations Move config between instances — without the manual rework. 
Data vizIA Integration Landscape An enterprise's whole value stream, at a glance. 
0 → 1Data viz Tasktop Viz A flow-metrics tool, built from zero. 
Enterprise UXResearch New-Hire Onboarding ServiceNow, redesigned around how people actually work. 
Writing
on Medium-
Optimizing UX: How to set up your own Usability Testing Program in-house Testing Tasktop Integration Hub's user experience is a complex undertaking — the users who benefit most often have no idea it exists. So we built an in-house usability testing program. -
Why you should bring the UX Designer closer to the Product Development action UX design is crucial to delivering software that delights end users, so the designer should be brought in as early as possible — here is how Tasktop changed its process to bring UX closer to the product team. -
A Day In The Life: of a solo UX Designer at a software company Being the solo UX designer at a software company is a privilege — and not without its challenges. The main challenges I face, and the benefits I enjoy, in a typical working day.
Earlier work
Academic and exploratory projects. Click through to read; happy to dig in if any are relevant.